Success Stories

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What we achieved

90%

reduction of inquiry calls
Higher

order success
Faster

data validation

To who

Industry Technology, Manufacturing
Products HCL Aftermarket Cloud
Region Global

Overview

Part 1
Challenge

Product information was stored in individual PDFs, creating inefficiencies and inaccuracies within the system, as well as making data difficult to access hindering business operations.
Part 2
Solution

A cloud-based interactive platform serving as a master repository for all the company’s product models, consolidated and easily accessible.
Part 3
Results

Easy of information access resulted in 90% reduction in customer inquiries, smart trigger mechanism lead to higher order success by recommending parts while adding to cart, and faster data validation of all robotics models.

The Challenge

The company’s portfolio of robot models and its other products contains a wealth of vital information, from part details to model numbers and assembly instructions. Unfortunately, this information was stored in individual PDFs for each model, creating inefficiencies and inaccuracies within the system. Despite the information being available, the difficulty in accessing it hindered smooth business operations across the board.

The Solution

In the world of automation, time is of the essence. That's why this company's inefficiencies and inaccuracies were so frustrating. Thankfully, a modern solution from HCLSoftware came to the rescue.

With a cloud-based interactive platform serving as a master repository, all the necessary information about the company’s product models was consolidated and easily accessible with just a few clicks through the HCL Aftermarket Cloud Digital Catalog. Integration with multiple ERPs in the system ensured the stock availability and pricing information by the user profile is accurate and available globally in real time. The digital catalog allowed for quick and efficient retrieval of vital data points and visual representations that had previously been scattered across separate PDFs.

Best of all, the platform was user-friendly, requiring only minimal training to unlock its maximum benefits. With the power of the cloud on their side, the company was able to streamline their processes and unlock the full potential of their robotics.

The Results

The company’s transformation project was delivered in just 20 weeks, supporting over 250 users and handling 60,000 SKUs which was no ordinary feat. Over 1200 product drawings were digitized. Of these product drawings, 600 were standardized for consistency. In total, more than 17,000 individual parts data were digitized for the company’s use. Additionally, the project involved creating over 200 unique model catalogs for the company.

The company was able to place orders for parts quickly and accurately, thanks to an improved system. The enhanced catalog of visual information, with each piece of data points, gave it an advantage over competitors. All of the information was no easily retrievable using a multiple value search functionality, which provided parts information independently of the catalog.

The company saw the transformative impact of HCL Aftermarket Cloud Digital Catalog platform across the business with the following results:

90% reduction in inquiry calls due to ease of information access
Higher order success through smart trigger mechanisms that recommend parts while adding to cart
Reduction in touchpoints for document access, saving time
Faster data validation of all robotics models

Following the success of HCLSoftware’s solution, this company is now planning to expand the coverage of the HCL Aftermarket Cloud Digital Catalog system across more product lines to leverage the benefit of data digitization.

HCL Aftermarket Cloud Digital Catalog delivers success you can measure.

About the company

This company is more than just a manufacturer - it's a pioneer in the world of automation and among the top 5 in robots manufacturing. With a rich history that spans over a century, the ompany has been at the forefront of technological innovation, consistently delivering high-quality products and services that enable businesses to optimize their manufacturing processes and increase efficiency.

The company’s diverse range of products includes servos, motion controllers, AC motor drives, switches, and industrial robots - all designed to meet the unique needs of businesses across a range of industries, from automotive to pharmaceuticals. But it's not just their products that set them apart. The company's commitment to research and development has allowed them to stay ahead of the curve, continually pushing the boundaries of what's possible in the world of automation.

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