Struggling with Rising IT Issues and SLA Breaches?
Struggling with Rising IT Issues and SLA Breaches?
Intelligent runbook automation is the response.
As a forward-looking enterprise, you must ensure uninterrupted availability of critical IT and business services. However, there are several impeding challenges:
- Manual systems and processes with no automation
- Surging ticket count and age as employees settle in New Normal
- High human error, mean time to resolve (MTTR), and SLA breaches
- Rising IT operating costs
- Falling customer satisfaction (CSAT) index
With HCL Runbook AI, a powerful, intelligent runbook automation tool that leverages Gen-AI, AI and ML, you can deploy end-to-end incident remediation and task automation to create a responsive and resilient enterprise.
HCL BigFix Runbook AI Advantage
Quickly Achieve Zero-touch Automation
HCL BigFix Runbook AI uses AI to analyze tickets and identifies automation candidates within hours. It continuously learns and drives the automation process, thereby automating the process of automation itself.
Find Right Response to Every Request
HCL BigFix Runbook AI comprehends the context of every issue, recommends relevant solutions, and triggers it without manual intervention. With intelligent management of the resolution lifecycle, this AI-powered runbook automation product reduces effort and improves productivity.
Get Industry's Best Time-to-value
HCL BigFix Runbook AI comes with more than 4000+ reusable and configurable out-of-the-box runbooks, making it one of the most comprehensive runbook automation tools for rapid adoption, deployment, and time-to-value.
Create an Enterprise Knowledge Pool
HCL BigFix Runbook AI aggregates knowledge from multiple enterprise sources to build a unified knowledge base, resulting in reduced mean time to recovery (MTTR) and improved employee efficiency.
Automate at Your Own Pace
HCL BigFix Runbook AI offers great flexibility of deployment and scalability to support the growing incidents, events, and tasks volume. This intelligent automation platform scales as your enterprise grows.
Experience IT Automation with GenAI
HCL BigFix Runbook AI injected with Generative AI capability redefines user experience with enhanced capabilities around proactive issue resolution & driving greater productivity. With use cases in the field of playbook generation, knowledge article generation, summarization and expanding the knowledge base continuously.
Our Impact
%
reduction in service desk cost
M
incidents resolved autonomously
%
improvement in SLA compliance
%
reduction in MTTR
%
increase in CSAT
4-5
month zero-touch-automation state achieved
HCL BigFix Runbook AI Diversity
HCL BigFix Runbook AI Diversity
Encompassing enterprise automation with an Intelligent automation platform
Based on our domain expertise and industry learnings we have developed a diverse set of ready-to-use AI-powered runbooks to support operations teams – datacenter, cloud, network, security etc.
We automate across all streams of IT requests:
- Incidents
- Events
- Change Request Tasks
- Service Request Tasks
- AD-HOC Tasks
- Scheduled Tasks
Essential Resources for Business Growth
Brochure
Learn how HCL BigFix Runbook AI uses AI-driven runbooks to cut MTTR, reduce manual effort, and move your enterprise closer to zero-touch IT operations.
Datasheet
Technical overview of HCL BigFix Runbook AI with hardware and software prerequisites and a step-by-step implementation roadmap for your environment.
